Privacy Policy — segi88 Platform

segi88 is committed to maintaining the trust and confidence of every Player who uses our Platform. We understand that the information you share with us — particularly financial details and identity documents — is sensitive, and we treat it accordingly. This Privacy Policy is written in plain, accessible English so that every Player, regardless of technical background, can understand exactly how their data is handled.

This Policy was designed with our primary audience in mind: Players based in Indonesia, who may be subject to both Indonesian data-protection requirements and international standards applicable to the global payments and online-gaming industries. Where we reference specific local institutions — such as Bank Central Asia (BCA), Bank Rakyat Indonesia (BRI), Bank Negara Indonesia (BNI), Bank Mandiri, or e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja — this reflects the practical reality of serving Indonesian Players and the integrations required to do so safely and compliantly.

We do not sell, rent, or trade your personal information to third parties for their independent marketing or advertising purposes — full stop. Our data practices are limited strictly to what is necessary to operate the Platform, protect you, fulfill regulatory obligations, and improve our services.

For the purposes of this Privacy Policy, the data controller responsible for your personal data is segi88, accessible at segi88.cam. The data controller determines the purposes and means of processing personal data collected through the Platform.

All data-protection inquiries, access requests, correction requests, or complaints should be directed to our dedicated privacy team. Contact details are provided in Clause 15 of this Policy. We are committed to responding to all legitimate data-related requests in a timely manner and, where applicable, within the timeframes required by applicable data-protection law.

segi88 collects the following categories of personal data. We collect only the information that is necessary for the specific purposes described in Clause 5 below.

3.1 Identity & Registration Data

3.2 Contact Data

• Email address (used for account notifications, security alerts, and support communications).
• Mobile phone number (used for OTP verification and, where applicable, SMS notifications).

3.3 Financial & Transaction Data

• Bank account details — including account holder name, bank name (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI), and account number — registered for deposit and withdrawal purposes.
• E-wallet identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja accounts registered in your name.
• Transaction history including deposit amounts, withdrawal requests, and timestamps.
• Bet history, game activity records, and wagering logs maintained for regulatory and responsible-gaming compliance purposes.

3.4 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser version.
• Session duration, pages visited, click-path data, and interaction logs.
• Cookies and similar tracking technologies as described in Clause 7.

3.5 Communications Data

• Records of live chat sessions, support tickets, and email correspondence between you and the segi88 support team.
• Survey responses and feedback submissions, where voluntarily provided.

segi88 collects personal data through the following channels:

• Directly from you: When you register an Account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in any promotion or survey on the Platform.
• Automatically through Platform use: Via server logs, cookies, pixel tags, and analytics tools that record your device information, IP address, and interaction patterns when you browse or use the Platform.
• From payment service providers: Banks and e-wallet operators may transmit confirmation data (e.g., transaction reference numbers, payment status) to segi88 in connection with processing your deposits and withdrawals. segi88 does not receive your full banking credentials through this process.
• From identity verification partners: Where enhanced due-diligence checks are required, segi88 may use third-party KYC service providers to cross-reference the identity documents you submit against official databases. These providers operate under strict data-processing agreements with segi88.
• From fraud-prevention and risk-screening tools: Automated systems may flag unusual activity patterns, device fingerprints, or IP anomalies, generating additional data points associated with your Account for security review purposes.

segi88 processes your personal data only where a lawful basis exists. The following table sets out our primary processing purposes and the corresponding legal basis for each:

• Account creation and management — Necessary for the performance of a contract between you and segi88 (our Terms & Conditions).
• Identity and age verification (KYC) — Compliance with legal obligations applicable to online gaming platforms, and legitimate interests in preventing fraud and underage access.
• Processing deposits and withdrawals — Necessary for the performance of our contractual obligations to you, including facilitating Rupiah transactions through your nominated Indonesian bank or e-wallet.
• Providing customer support — Legitimate interest in resolving queries, complaints, and technical issues submitted by Players.
• Fraud detection and security monitoring — Legitimate interest in protecting the Platform and its Players from fraudulent activity, account takeovers, money laundering, and other financial crimes.
• Responsible gaming monitoring — Legal obligation and legitimate interest in identifying and supporting Players who may be exhibiting signs of problem gambling, as outlined in our Responsible Gaming policy.
• Sending service-related communications — Legitimate interest in keeping you informed of material changes to your Account, security events, and updates to platform terms.
• Marketing and promotional communications — Consent, where you have opted in to receiving promotional messages. You may withdraw this consent at any time by contacting support.
• Analytics and platform improvement — Legitimate interest in understanding how Players use the Platform in order to improve performance, usability, and game selection.
• Legal claims and regulatory compliance — Compliance with legal obligations and legitimate interest in establishing, exercising, or defending legal claims.

segi88 does not sell, rent, or trade your personal data to third parties. We may, however, share your personal data with the following categories of recipients where strictly necessary:

• Payment processors and banking partners: Indonesian banks (BCA, BRI, BNI, Mandiri, and others) and e-wallet providers (OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum personal and financial data required to process your transactions. These entities are subject to their own privacy and data-security obligations under Indonesian financial regulation.
• KYC and identity verification providers: Third-party vendors engaged to assist with the verification of identity documents and due-diligence checks. These providers process data only under segi88's instruction and in accordance with signed data-processing agreements.
• Game content providers: Platform partners such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft may receive anonymized or pseudonymized session data for technical integration and game audit purposes. They do not receive your personally identifiable information.
• Analytics and platform-performance tools: Technical service providers used to monitor Platform uptime, performance, and security. Data shared with these providers is limited to technical and aggregated usage data.
• Legal and regulatory authorities: Where required by applicable law, court order, or lawful regulatory demand, segi88 may disclose personal data to law-enforcement agencies or financial regulatory bodies. We will notify you of any such disclosure where we are legally permitted to do so.
• Professional advisors: Legal counsel, auditors, and compliance consultants who are bound by professional secrecy obligations and who access data only to the extent necessary to provide their services to segi88.

segi88 uses cookies and similar technologies to operate core Platform features, maintain session integrity, and gather aggregated analytics data. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These are essential to the functioning of the Platform. They enable you to log in, maintain your session, and complete transactions. These cookies cannot be disabled without disrupting core Platform functionality.
• Functional Cookies: These remember your preferences (such as language settings and display options) to provide a more personalized experience across sessions.
• Analytics Cookies: These collect anonymized data about how Players navigate the Platform — which pages are most visited, how long sessions last, and where Players encounter errors. This information is used solely to improve Platform performance.
• Security Cookies: These are used to detect and prevent fraudulent activity, including bot traffic, credential-stuffing attempts, and suspicious login patterns.

You may control cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform. segi88 does not use third-party behavioral advertising cookies or retargeting pixels that track your activity across external websites.

segi88 retains personal data only for as long as is necessary to fulfill the purposes described in this Policy, or as required by applicable law. Our general retention principles are:

• Active Account data: Retained for the full duration of your Account, plus a minimum period of five (5) years following Account closure, to satisfy anti-money laundering record-keeping obligations and to support the resolution of any post-closure disputes.
• KYC documents: Retained for a minimum of five (5) years from the date of submission, in line with international AML standards and applicable Indonesian financial-sector requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial record-keeping requirements.
• Support communications: Retained for up to three (3) years from the date of the last communication, to facilitate resolution of any recurring issues or follow-up inquiries.
• Technical and analytics data: Generally retained in aggregated or anonymized form indefinitely; raw session logs are retained for up to twelve (12) months.

Upon the expiry of applicable retention periods, personal data is securely deleted or irreversibly anonymized so that it can no longer be associated with any identified or identifiable individual.

segi88 employs a multi-layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include, but are not limited to:

• Transport Layer Security (TLS/SSL): All data transmitted between your device and the segi88 Platform is encrypted using industry-standard TLS protocols, preventing interception in transit.
• Data encryption at rest: Sensitive data stored on segi88 servers — including KYC documents and financial records — is encrypted at rest using strong cryptographic standards.
• Access controls: Access to personal data is restricted on a strict need-to-know basis. Internal staff must authenticate through multi-factor systems to access data environments, and all access events are logged for audit purposes.
• Regular security assessments: segi88 conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
• Incident response procedures: In the event of a data breach that is likely to result in a risk to your rights or freedoms, segi88 will notify affected Players and, where required, relevant regulatory authorities, within the timeframes required by applicable law.

The segi88 Platform serves Players primarily based in Indonesia, and we aim to process the majority of personal data within data centers that meet international security standards. In certain operational contexts — for example, where a third-party KYC verification provider or game-content platform operates infrastructure outside Indonesia — personal data may be transferred to and processed in jurisdictions other than Indonesia.

In all such cases, segi88 takes appropriate safeguards to ensure that your personal data receives a level of protection equivalent to that required under applicable data-protection standards. These safeguards include contractual data-processing agreements with receiving parties, standard contractual clauses where applicable, and technical security requirements imposed on third-party processors. By using the Platform, you acknowledge and consent to such international transfers as described in this Clause.

Subject to applicable law and certain legal limitations, you have the following rights in relation to the personal data segi88 holds about you:

To exercise any of the rights listed above, please contact our privacy team at the details provided in Clause 15. We will respond to all verified requests within a reasonable timeframe. Please note that certain rights may be limited where segi88 has overriding legal obligations — for example, we are unable to delete transaction records that we are legally required to retain.

The segi88 Platform is strictly for adults aged 21 and above. segi88 does not knowingly collect, store, or process personal data belonging to any individual under the age of 21. Our registration and KYC processes are specifically designed to identify and prevent access by minors.

If segi88 becomes aware or reasonably suspects that personal data belonging to a minor has been collected — whether through misrepresentation at registration or otherwise — we will immediately suspend the relevant Account, delete the data concerned to the extent permissible by law, and refund any balance remaining in the Account to the originating payment method following identity verification. If you believe that a minor has registered on the segi88 Platform, please notify us immediately at the contact details provided in Clause 15.

The segi88 Platform may contain links to third-party websites or integrate with third-party services — such as payment gateways or game-content platforms — that operate under their own independent privacy policies. segi88 is not responsible for the privacy practices of any third party, and we encourage you to review the privacy policies of any external service you access through or in connection with the segi88 Platform.

Where third-party content is embedded within the Platform (for example, live dealer game streams provided by Evolution Gaming, or slot games provided by Pragmatic Play), your interaction with those embedded services may be subject to the data practices of the respective provider. segi88 negotiates data-minimization and security requirements with all integrated providers, but their independent processing activities are governed by their own privacy frameworks.

segi88 reserves the right to update, revise, or otherwise modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or business operations. Where changes are material — meaning they meaningfully affect your rights or the way we handle your data — we will notify you by posting a prominent notice on the Platform and, where appropriate, by sending an email to your registered address.

The "Last Updated" date at the top of this page reflects the date on which the most recent version of the Policy took effect. By continuing to use the Platform after any amendment, you acknowledge the updated Policy. If you do not agree to the revised terms, your sole remedy is to cease using the Platform and request Account closure in accordance with our Terms & Conditions.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a concern about the way segi88 processes your personal data, please contact our privacy team using the details below:

Email: [email protected]

Live Support: Available 24/7 via the live chat feature on the Platform.

We are committed to resolving all privacy-related queries and complaints fairly and promptly. If you remain dissatisfied following our response, you may have the right to lodge a complaint with the relevant data-protection supervisory authority in your jurisdiction. For Players in Indonesia, data-protection matters may be relevant to the Ministry of Communication and Information Technology (Kominfo) or applicable financial-sector regulators.